Cancelling an order
An order is cancelled with a reason. Staff can cancel a pending order; the shop owner can also cancel a completed one and can restore a cancelled order. A delivered order cannot be cancelled.
- 1
Your customer arrives… type her number
On the home screen, type your customer's mobile number. If she's registered with your shop, she appears as you type and you select her. If she's new, you add her name and number with the country code, and she's created in the same step.
The search covers your shop's customers only.
- 2
Measurements on the abaya picture
If your customer has earlier measurements, they appear ready for you to review or update. If she's new, you enter each measurement in its place on the picture, in centimetres: length, shoulder, bust, waist, hips, sleeve and armhole.
Old measurements are never erased; they stay in her history.
- 3
Receipt details
The price, number of pieces, order description and expected delivery date, which the app suggests based on your shop's completion time. The receipt number is assigned automatically.
- 4
The deposit
Record what your customer paid today. The app calculates the balance instantly and saves the payment with its date, branch and who received it.
- 6
Tracking while it's being sewn
The order appears in the orders list by delivery date. The shop owner can assign it to a tailor. If your customer comes back with another payment, it's recorded in the receipt's history. When the work is finished, the order is marked "Completed" with the actual completion date.
Late orders and orders due today show up on the owner dashboard.
- 7
Delivery
Your customer collects her abaya; you record the final payment and the "Paid in full" badge appears. Then you change the status to "Delivered". If a balance remains, the order can still be delivered after a confirmation message, and the balance stays visible.
And if something changes?
Changing the price
The shop owner changes the price with a reason, and the change is kept in the history. The price can never be lower than the amount already paid.
Refunding money
The shop owner records a refund, or reverses a payment entered by mistake, as a new entry, so the history stays complete and clear.
A status set by mistake
Status never moves backwards on its own; the shop owner corrects it when needed.
And at the end of the day
The shop owner opens the dashboard to see today's collections, balances due and late orders, and sends the day's summary on WhatsApp. Staff see in "My day" what they recorded today in their branch.
Try the journey yourself
We'll walk you through these steps on your phone in a short demo.